Order Help & Policies

Placing An Order 
You can place an order with Candle Crest either by phone, by email, or right off the web. Simply add the item(s) using the “Add To Cart” button. When ready to check out, click on the “View Cart” located on on the top of any page. Ordering online is easy and secure! 

What forms of payment do you accept?
We accept Visa, Mastercard, Discover, AMEX and PayPal.  Please Note, when using a credit/debit card we only ship to the “bank confirmed billing address” of the card. Items paid with Paypal only ship to the Paypal “confirmed address”. A confirmed address is the address where you receive your credit/debit card bill or statement or has been confirmed thru PayPal.

What is your privacy policy? 
At Candle Crest your privacy is important to us. All information collected on our site is kept confidential and will not be shared or sold in any way. Your personal data will only be used to process your order & support your experience throughout our website. 

How soon will I get my order?
Orders generally ship within 2-3 business days of receiving your order. If a candle fragrance is out of stock we will notify you that there may be a delay in shipping your order. During the Fall & Winter season, we ask you for a little patience as this is our busiest time of the year. It may take up to 5 business days to ship your order.

How is my order shipped? 
We usually ship via FedEx or USPS – If you need an item faster please let us know (expedited shipping charges will apply). Some order (depending on weight) can not be shipped to a PO Box. Our preferred method is FedEx. We will email you if this is an issue.

How much will shipping cost be? 
We charge a flat rate shipping charge of $8.95 on all orders regardless of it’s weight so you do not have to worry! This offer is valid on all USA (lower 48 only) orders. We also offer free shipping on orders over $75.   We do not ship to international addresses at this time. 

What is your return policy? 
All returns or exchanges require our authorization. You must notify us within 5 business days of delivery of your order to initiate a return or exchange and receive a Return Authorization (RA). Original shipping charges (and return shipping charges) are not refundable. A 
copy of the original invoice should be included with the return. All returns must be in the same condition as when we shipped it to you. Additional fees may be charged if we incur any time or expense to return the item back to its original condition . No credit or refund will be given on returns without a valid Return Authorization or if product has been used.

What if there is a problem with my order? 
If for any reason there is a problem with your order please contact us with 2 days from receiving your order. We will do our best to make things right for you.