Order Help & Policies
IMPORTANT INFORMATION – PLEASE READ CAREFULLY: During the 2020 pandemic, LOCAL orders now have 3 options – curbside pickup, in-store pickup or local delivery!
CURBSIDE PICKUP During the Coronavirus 2020 pandemic, as of May 12th, we are now open for curbside pickup! Working with our neighbors at Children’s Safe Harbor, we are offering curbside pickup during our regular store hours – which are Thursdays and Fridays 10-6 and Saturdays 10-4. Once your order is placed, we will notify you via email when your order will be ready for pickup. Please do not assume that once your order is placed it will be immediately ready for pickup. That is not the case at all. We will do our best to get your order ready for you as soon as possible. When you arrive to pickup your order, please text or call us (at the number we will provide you with via email after your order is placed) to let us know you are in the parking lot. We will than come out (wearing our mask) to bring you your order.
LOCAL DELIVERY: Don’t want to leave your house? No problem, You can also select our ‘no-contact delivery’ Local Delivery option at checkout as well and have your order delivered right to your front door for a small delivery fee (typically within 24-48hrs of placing your order).
IN-STORE PICKUP: We also offer in-store pickup during our regular store hours – which are Thursdays and Fridays 10-6 and Saturdays 10-4. Once your order is placed, we will notify you via email when your order will be ready for pickup. Please do not assume that once your order is placed it will be immediately ready for pickup. That is not the case at all. We will do our best to get your order ready for you as soon as possible. Mask are required inside our store at all times.
We are working with a 2 to 3 man operation system at this time. We may have to schedule your pickups up to 5 days out. We THANK YOU for your understanding during these very difficult times! – Dave & Judy
Placing An Order
You can place an order with Candle Crest either by phone, by email, or right off the web. Simply add the item(s) using the “Add To Cart” button. When ready to check out, click on the “View Cart” located on on the top of any page. Ordering online is easy and secure!
What forms of payment do you accept?
We accept Visa, Mastercard, Discover, AMEX and PayPal. Please Note, when using a credit/debit card we only ship to the “bank confirmed billing address” of the card. Items paid with Paypal only ship to the Paypal “confirmed address”. A confirmed address is the address where you receive your credit/debit card bill or statement or has been confirmed thru PayPal.
At Candle Crest your privacy is important to us. All information collected on our site is kept confidential and will not be shared or sold in any way. Your personal data will only be used to process your order & support your experience throughout our website.
How soon will I get my order?
Orders generally ship within 1-3 business days of receiving your order. If a candle fragrance is out of stock we will notify you that there may be a delay in shipping your order. During the Fall & Winter season, we ask you for a little patience as this is our busiest time of the year. It may take up to 3-4 business days to ship your order.
How is my order shipped?
We usually ship via FedEx or USPS – If you need an item faster please let us know (expedited shipping charges will apply). Some order (depending on weight) can not be shipped to a PO Box. Our preferred method is FedEx. We will email you if this is an issue.
How much will shipping cost be?
We charge a flat rate shipping charge of $8.95 on all orders regardless of it’s weight so you do not have to worry! This offer is valid on all USA (lower 48 only) orders. We also offer free shipping on orders over $75. You MUST select your preference in shipping options at time or order. Once your order is complete, no refunds or changes can be made. We do not ship to international addresses at this time.
What is your return policy?
All returns or exchanges require our authorization. You must notify us within 5 business days of delivery of your order to initiate a return or exchange and receive a Return Authorization (RA). Original shipping charges (and return shipping charges) are not refundable. A
copy of the original invoice should be included with the return. All returns must be in the same condition as when we shipped it to you. Additional fees may be charged if we incur any time or expense to return the item back to its original condition . No credit or refund will be given on returns without a valid Return Authorization or if product has been used.
What if there is a problem with my order?
If for any reason there is a problem with your order please contact us with 2 days from receiving your order. We will do our best to make things right for you.
Copyright and Trademark
All of the material appearing on our website, or social media accounts (including but not limited
to: text, logos, and images) are the sole property of Candle Crest Soy Candles Inc. We monitor our site often and have programs set in place to find our content among the internet. Please find your own content and wording for your site, no material from this site may be copied, reproduced, uploaded, or transmitted for any reason without our prior written permission. Any and ALL unauthorized use of our material from our website or social media may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.